![]() ![]() ![]() Probably 99% of the time the issues were user error, system error, etc. ![]() This is what happens when you go from a physical software that each user installs with a disk vs. At some point, Adobe needs to actually research the problem on their end in order to offer a solution, or those of us who have been using these programs for years upon years will stop paying for the service. If this isn't sorted very soon, especially in the light of the current economic climate, I will definitely be cancelling a product I have used for many years (15+) & finding something that gives me what I pay for.Ībsolutely agree. Seriously though, please take note of the other comments, it is not an isolated problem, it's a big problem for a lot of people who pay for a service they are not receiving. the "How To" on the adobe help doesn't offer up the correct way to obtain them & quite frankly, I am not happy going into my system files messing around when I do not know what I am doing. Ref to error logs, as this is a new PC & op system, I haven't yet worked out how to obtain the error logs. I am running windows 11, please see the other comments on this page, it is NOT our systems, it is an error with the updates!! No error msg, just freezing when attempting to upload more than 1 image, often won't edit & that's if I am having an extremely good day with it as most times it freezes before completely loading. Quite seriously, when is this going to be fixed? Since your reply I have had numerous updates, including a further update today, each time I am hopeful that Adobe have actually listened to their customers & sorted out this error. ![]()
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